📊 New Ticketing System Reveals High Client Numbers at WORC

The Workforce Opportunities and Residency Cayman (WORC) office recently implemented a new ticketing system called Qlogik. During its three-week soft launch, the system revealed that WORC dealt with almost 7,000 customers. The Qlogik system aims to track service delivery times and provide an overview of customer numbers at one of the government's busiest departments. The Cayman Islands currently has over 36,000 work permit holders. The system showed that during the 21 days of the launch, customers were served with an average wait time of just under ten minutes. 🕓

Deputy Director for Business Operations, Allison Lovinggood, reported positive feedback about the new system. Customers appreciated the clarity it provided about where to go next and when they would be served. The system also allowed the office to be more efficient in their customer service. The Qlogik system is user-friendly and offers five service options: general queries, JobsCayman, multiple payments, single payments, and endorsement stamps. Once a customer selects an option, a ticket is generated, and the customer can monitor their progress on the Qlogik dashboard screen. The system also provides valuable information to WORC's leadership, enabling them to implement operational changes as needed. 📈

Customers registered on the JobsCayman portal can also make payments online via the WORC website. This feature further enhances the efficiency and convenience of the system. The new ticketing system aims to ensure that customers who cannot use online services can quickly conduct their business at the office and continue with their day. 🌐