📡 Flow's internet service faces another outage

Telecommunications provider Flow experienced yet another internet service disruption on Tuesday, forcing the company to issue an apology to its customers. The broadband outage, which affected the Bodden Town district, comes just days after the company apologized for issues with its phone and voice services. The utilities regulator, OfReg, has met with Flow Country Manager Cristina Spratt, seeking an urgent update on the ongoing and unresolved outage on its network. 🌐

The latest outage has impacted residents and businesses in the Bodden Town area since Monday, 4 March. Many customers currently have no access to internet services, and some are also experiencing issues with voice calls and TV service. Flow has identified that the problem is hardware related and is working to resolve the equipment failure as soon as possible. However, the company's executives were unable to provide a timeline for when services would be fully restored. Spratt confirmed that all resources are being focused on resolving the issue to get customers back online. 📞

Flow's poor service provision and customer service have been a recurring issue, despite the high costs. This is the second major outage in less than a week. In November last year, OfReg expressed "deep concern" over an unscheduled outage on its fixed-line network, which impacted calls to emergency services, including 911. It's unclear what consequences, if any, there have been for Flow due to the recent poor service, but the company was fined $400,000 in 2022 for over-charging business customers. 🚨